Return Policy

Effective Date: 

At Wellovine, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

14-Day Return Policy

We accept returns within 14 days of the delivery date for eligible items.

To qualify for a return, your item must:

• Be unopened, unused, and in its original sealed packaging.
• Be in the same condition that you received it.
• Include all original packaging and labels.
• Be accompanied by proof of purchase (order confirmation or receipt).

For health and safety reasons, we cannot accept returns of opened supplements.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used dietary supplements.
• Products with broken or removed safety seals.
• Damaged items caused by misuse or improper storage.
• Clearance or final sale items (if applicable).
• Gift cards.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging so we can resolve the issue as quickly as possible.

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: support@wellovine.com
Website: www.wellovine.com

Please include:

• Your order number
• Your full name
• The reason for your return

Once your return request is approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• An incorrect item shipped by Wellovine.
• A defective or damaged product.

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Your refund will be issued to your original payment method.
• Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the eligible unopened item for a refund and place a new order.

Contact Us

If you have any questions about our Return Policy, please contact us:

Wellovine Customer Support
Email: support@wellovine.com
Website: www.wellovine.com

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Note: This Return Policy applies only to purchases made directly through the official Wellovine website. If you purchased a Wellovine product through another retailer or marketplace, please contact that seller regarding their return policy.